| Do you integrate with any IDEs |
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Yes, we have plugins for Eclipse version 3.1 and newer, plus an add-in for Microsoft
Visual Studio 2005. These plugins allow you to remotely see and update the tasks
assigned to you from within the IDE. For more information and to download these
plugins, please visit
the ExtremePlanner plugin page.
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| Why should I use a web-based planner? |
| Most companies are comfortable purchasing the software and installing it in-house
on their LAN. This binds you not only physically to your LAN, but also to a specific
version of the software. As new versions roll-out, you have to pay a premium price
to upgrade, and do the data upgrade yourself. By using a web-based planner, you
are getting the most up-to-date version of the software available. Additionally,
we are experts in managing ExtremePlanner, so we know how to migrate your data successfully
into new versions.
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| How are you related to ExtremePlanner.com? |
| We are a licensee of the ExtremePlanner software with the right to resell it as
a service over the Internet.
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| Can we use our existing ExtremePlanner database? |
| In most cases, we can take your existing database and import it into our system.
Our tools and partner relationship with the ExtremePlanner developers guarantees
our success in migrating your data to the web hosted system. There may be some modification
required to make your data compatible with the web system, though. Those modifications
entail changing unique IDs on some records and associating your users with a specific
customer account. The project related data, though, is untouched.
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| Does your product support languages other than English? |
| Yes, the ExtremePlanner supports your native language for stories, tasks, and other
planner information objects. You do not have to make any configuration changes to
support your language. Although, the interface for ExtremePlanner and ExtremePlannerLive
is entirely in English.
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| What should I do if I have a technical problem? |
| If you can reach the Internet, then use the Contact form
to send the technical support staff a message. If you do not have access to the
Internet, then contact us using your telephone at +1-866-461-5253. You can also
send email to us directly at support at extremeplannerlive dot com.
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| Is my data safe with you? |
| Absolutely! We care about your data just as much as we care about our own. We encrypt
your payment information and secure all private channels to your data with 128-bit
SSL. Futhermore, our computer systems are protected by firewalls and physical separations
from the public Internet.
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| Do you offer any discounts? |
| We offer pre-payment discounts for customers who elect to pay in advance by quarter,
half-yearly, or yearly. The monthly service does not include any discounts. Occasionally
we offer incentives for upgrades and holiday specials. When those incentives occur,
a publicly available promotional code will be available that will give you a discount
when you sign-up.
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| Do you offer any volume discounts? |
| Yes, we offer volume discounts on users and storage. When you sign-up for service, and
each time that you add more users and storage to your account, the volume discount
is updated. The price-per-user and price-per-mb of storage is based upon your total
number of users and storage (including the additional amount you are purchasing).
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| Do you offer invoice payments? |
| Yes, we offer invoice payments, but only for large transactional volume. For accounts
that have fewer than 30 users, we only support credit card orders.
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| Can you accept European credit cards? |
| Yes, we can accept any global credit card issued through one of our authorized processors.
We currently only accept Visa, AmericanExpress, MasterCard, and Discover. If you
have problems with your European credit card, please let us know by using the Contact form. We are happy to call you back and process
your payment manually if necessary.
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| Do you accept purchase orders? |
| Sure, we can accept your purchase order. We can't enable your account until we have
received your check and it has cleared the bank.
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| Is the size of my database part of my storage allotment? |
| No, your database is exclusive of the storage allotment. We only measure the storage
against the uploaded files attached to your database.
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| Are my attachment files included in the data backups? |
| Yes, if you choose to receive a CDROM from us as part of your service, then that
media will include the attachment files for your account.
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| How do I terminate my account? |
| If you send us email using the Contact form telling us that you want to terminate
your account, we will do so immediately. You can also use the convenient button
from the Billing page when you log into your account at MyAccount.
Your payment term is non-refundable, but we will not charge your account again after
we receive your termination request. If you decide to re-activate your account,
you will be able to do so by using the account management system.
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| How do I suspend my account? |
| From the MyAccount self-service Billing page, you can cancel the account.
This is the same as suspending your account. Your subdomain remains yours and your
administrative account remains open for billing services. Only when you re-activate the
account will your planner accounts be active.
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